Grand Traverse Mall FAQs
GENERAL INFORMATION
Monday–Thursday: 11AM–7PM Friday–Saturday: 11AM–8PM Sunday: 12PM–6PM
231.922.2591
3200 W. South Airport Rd., Traverse City, MI 49696
Not an exit but they can access the mall from both W. South Airport Rd and N. US 31 HWY
We are located within Traverse City, MI
Yes. Doors open at 9:30 am to allow for mall walkers.
Only service animals are permitted.
Yes.
No smoking in the mall, corridors or outside of entrances.
No.
No.
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers!
RESTROOMS & LOUNGES
Across from the management office near the food court, in the Target wing next to the Armed Forces space, and in corridor 7 next to LensCrafters
In between the management and security offices
No.
There are a few benches throughout the mall otherwise the food court is the only “seating” area.
SERVICES
Yes, the Children’s Play Area is located just outside of T.J.Maxx.
We have a chalkboard, coloring area, connect four, giant chess set in the common area of the mall as well as stand alone rides.
No.
No.
No.
No.
Yes, located in the food court.
No.
Yes. There are massage chairs located behind Auntie Anne’s, in front of Finish Line and in Front of Bobaz.
No.
Yes, JCPenney, Macy’s & Target offer curbside pickup.
Daily BATA bus routes are available for convenient transportation. Please call 231-941-2324 for schedule and more information
No.
No.
Vehicles will be towed if they remain on the property overnight.
No.
No.
STORES & DINING OPTIONS
Yes, Frida’s Mexican Grill has outdoor dining, weather permitting.
We have a 650 seat food court and Frida’s Mexican Grill can accommodate large groups.
PARKING & VALET
Parking is free.
Yes, there is local parking.
Yes, there are Rivian charging stations available in the parking lot out from the food court.
SECURITY
231.922.7744
Located within Security Office
Yes. Upon request, a Security Officer will escort you to your vehicle. Depending on the volume of calls or possible emergency response, some delay may be unavoidable.
No.
Yes, security can provide bandaids if needed.
AMENITIES
Yes, wheelchairs are available for free at the security office.
Yes, strollers are available to rent in the food court just outside the security office.
No
There is an ATM located within Target.
No.
Yes, bike racks are located at the south and north entrances of the building.
MALL FEEDBACK
Located off of the food court behind the security office.